In today’s era of call centres, phone queues and super-smart technology, any organisation too tight and insufficiently respectful of its customers’ time to employ “Time In Queue” or “Position in Queue” announcement software doesn’t deserve to have customers.
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Attention Pet Owners:
Love your dog?
Don’t potentially kill him or her with misplaced kindness by feeding them “health products”, the ingredients of which are not fully listed or disclosed.
I’ve endeavoured, thus far unsuccessfully, to take Bayer
This article will prompt you to be very, very careful the next time you select an international removalist.
After a brief but enjoyable stint in Brisbane, I returned to New Zealand in November of last year . . . making the regrettable choice
There are some customer communications scenarios so basic you’d think there’d be no need for anyone to produce written recommendations about them.
They’re (a) common sense, and thus (b) obvious to anyone with even the most minimal
Do CEOs and other senior management executives really know what’s happening out there “on the ground”? And how important is it that they do, anyway?
As contentious as it may be, I’m prepared to go out on a
And the Prize for Erroneous Information & Arrogant Call Centre Operators Goes To . . .
Before banging its drum about its rentalcars.com subsidiary’s “great level of service”, the Priceline Group’s management should, anonymously, get themselves on the other end of their call centre staff’s “service”. I wanted to alert this aggregated
I was recently given an “UltraMaxx” nutritional extractor as a gift – a brand carried, in New Zealand, by basement bargain chain, ‘The Warehouse’.
About a month into my ownership of the device, I lifted the base (with its cup off