Firstly . . . bullshit. If your call was being recorded for “quality and training” purposes, with the volume of customer calls that are recorded each day, there’d be a lot better-trained call centre operators, with a lot better manners, offering more efficient service than is my regular experience.
So, a strong word to those organisations and agencies that feel the need to record every word spoken by their (paying) customers: Let’s have a bit more honesty, eh?
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Welcome to 'The Pissed-off Customer', a consumer advocacy blog.
I've always believed in strong corporate ethics, impeccable service, and flawless product quality.
It's my mission, through this site, to hold enterprises - both large and small - accountable for their standards, and to help ensure customers are treated with the respect they deserve for their hard-earned dollars.
I welcome your suggestions for investigation and coverage.
This article will prompt you to be very, very careful the next time you select an international removalist.
After a brief but enjoyable stint in Brisbane, I returned to New Zealand in November of last year . . . making the regrettable choice