‘Your Call Will Be Recorded for “Quality & Training” Purposes’

Firstly . . . bullshit. If your call was being recorded for “quality and training” purposes, with the volume of customer calls that are recorded each day, there’d be a lot better-trained call centre operators, with a lot better manners, offering more efficient service than is my regular experience.

So, a strong word to those organisations and agencies that feel the need to record every word spoken by their (paying) customers:  Let’s have a bit more honesty, eh?

Read and comment