GETTING IT RIGHT

Mainfreight . . . My Heroes!

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Who else but Mainfreight goes to this degree of effort to pad up a used boardroom table?

Is Mainfreight a pretty special company, or what?

A company with the ultimate “can do” ethos, Mainfreight continues to get a thumbs up all the way from this customer.

A couple of months ago, I needed a newly-imported, super-sized, delicate electronic printer whiteboard to make its way from a small town in the North Island, to my new videoconferencing studio in the lower half of the South Island.

The catch was I needed it to get from Point A to Point B . . . overnight. For which it had to go from said small east coast town in the North Island, up to Auckland, back down to the interisland ferry and across Cook Strait, and on down towards the bottom of the South Island . . . all within 24 hours.

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GETTING IT RIGHT:

When the Ultimate Commodity Purchase
Becomes An Awesome Experience

Question: When is a shipping container not just a shipping container?

Answer: When it comes with the extraordinary service levels of Dunedin’s Royal Wolf sales office.

Recently I’ve been experiencing a home and office storage crisis. Earlier this week, I decided to solve it with the purchase of a 20-foot shipping container.

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Allied Pickfords . . .
The Not-Quite-So ‘Careful Movers’

This article will prompt you to be very, very careful the next time you select an international removalist.
After a brief but enjoyable stint in Brisbane, I returned to New Zealand in November of last year . . . making the regrettable choice of selecting Allied Pickfords to pack and ship my effects back across the ditch.
‘Tell Us the Three Most Important Things About Your Move’

Export packing and shipping. . . Allied Pickfords-style


  • For readers following this unfolding story, here’s the latest update, hot off the press. After ignoring all my communications for a full month, I finally provoked a “response”. Well, sort of. More the response you get when you’re not getting one.

This article will prompt you to be very, very careful the next time you select an international removalist.

After a brief but enjoyable stint in Brisbane, I returned to New Zealand in November of last year . . . making the regrettable choice of selecting Allied Pickfords to pack and ship my effects back across the ditch.

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House Removal Disaster:

How to Make A Bad Situation A Whole Lot Worse

After ignoring all my communications for a month, I finally provoked a “response” from Allied Pickfords.

Well, more the response you get when you’re not getting one.

This (the receipt of an insurance claim form template and a two-sentence covering email), came either as a result of:

(a)  My phoning and emailing around half of the Australian branches of Allied Pickfords and a handful of New Zealand branches asking them to forward my communication to “someone who cared”, or

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‘It’s the Putting It Right that Counts’

Recently, my professional world was turned upside down and inside out when a household-name removalist company lost (among numerous other items) a series of large plastic crates containing the in-progress manuscripts of a number of my books and other professional works.

Stunned at the way in which the matter was handled (or rather, not handled) by the company’s management on both sides of the move (i.e. Australia and New Zealand), I set about the exercise of gaining insights into the removalist industry.

My enquiries around the New Zealand sector led me to industry icon Errol Gardiner – the Chairman of one of the country’s largest household relocation enterprises, New Zealand Van Lines. 

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How to Ensure A Successful House Moving Experience

I recently had a conversation with a Christchurch retail store owner who mentioned she’d moved house, and who waxed lyrical about the standards of the packers and removalists she’d used.

Having recently had a not-so-successful moving experience myself, I decided to contact the owner of the company she was so enamoured with – a mid-tier, “home-grown” Auckland and Christchurch-based enterprise.

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The ROI of Listening:

Patience & Selflessness Pay Off

If you want to be smarter, sharper, and enjoy stronger client relationships, simply listen more – and listen more intently.

According to David Mezzapelle, author of ‘Contagious Optimism’:

“When you listen, you open up your ability to take in more knowledge versus blocking the world with your words or your distracting thoughts.”

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