The ROI of Listening:

Patience & Selflessness Pay Off

If you want to be smarter, sharper, and enjoy stronger client relationships, simply listen more – and listen more intently.

According to David Mezzapelle, author of ‘Contagious Optimism’:

“When you listen, you open up your ability to take in more knowledge versus blocking the world with your words or your distracting thoughts.”

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Are You Focused on the Caller? A Word to Work-from-Homers

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In recent years, I’ve noticed a decreasing standard of professional conduct in the world of work-from-homers.

Not so long ago, it was primarily freelance writers, website developers and graphic designers from whom you could expect no landline numbers, rampant toddlers in the same room, barking dogs or televisions in the background, and conversations with spouses taking priority over the client on the end of the phone.

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