Here’s how you handle a (potential) customer complaint very, very well.
This morning, a package containing three bottles of nutritional supplements arrived at my house by courier.
I pulled out my scissors to avail myself of the parcel’s contents, to find – lo and behold – said scissors were redundant. Someone had done the job for me: The parcel was already opened. Someone had ripped into it and hadn’t even taken the time to re-seal it.